Contact

For product selection and after-sales support, email servicepro@gbtops.com. We normally reply within one business day, based on China Standard Time (UTC+8).

Product selection

Include your pool volume (U.S. gallons), pool type, location, target water temperature and available electrical supply. Let us know which model you are considering.

After-sales support

Include your order number, product model, serial number, a description of the issue and relevant photos or videos. For warranty questions, refer to the after-sales card included with your product.

Product Selection & After-Sales Support

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Helps us check delivery and recommend a suitable model.
For photos or videos, email servicepro@gbtops.com and include your order number, if available. Please do not include payment card details.
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Track My Order

Your shipping confirmation email contains the tracking number and shipment link. Use that tracking number rather than your store order number.

Amazon Multichannel Fulfillment

Track an Amazon fulfillment shipment with Swiship ↗

The tracking service opens in a new tab. If another carrier is identified in your dispatch email, use the carrier tracking link in that email. Multi-package orders may have separate tracking numbers.

For missing updates or delayed delivery, contact servicepro@gbtops.com with your order number and tracking number.