Refund policy

Return requests

Contact servicepro@gbtops.com within 14 days after receiving your order. Include your order number, model, return reason and relevant photos or videos. We normally reply within one business day, based on China Standard Time (UTC+8).

Return conditions

Obtain return authorization before sending an item back. We will provide the applicable return address and instructions. Return the product with its original packaging, parts and accessories, and restore the original packaging condition for transport. For a change-of-mind return, the product must be unused, undamaged and in its original condition. Report defects or shipping damage with photos so we can arrange the appropriate resolution.

Return shipping

We cover return shipping for an approved product quality issue. For a buyer-reason return, such as a change of mind or selection of the wrong model, the buyer pays return shipping. We will confirm the applicable shipping charge before you authorize the return shipment. No restocking fee is charged.

Use the authorized return method and retain tracking details. Do not return the item to the original shipping-label address unless we confirm that address for your return.

Refunds

We process refunds after receiving and inspecting the returned product. Inspection and refund processing normally take 5–7 business days after receipt. Approved refunds are sent to the original payment method. Your bank or card issuer may need additional time to post the refund.

Cancellation and after-sales support

An order that has not shipped may be cancelled for a full refund. After dispatch, follow the return process above. For defects, missing parts or warranty questions, send your model, serial number, order number and relevant photos to servicepro@gbtops.com. Refer to the after-sales card included with your product for applicable warranty terms.